A recent Industry Canada survey, compiled with the assistance of industry experts predicts a severe staffing shortage in the under-35 category by 2006 for jobs that can’t be replaced by technology. Unfortunately, we can’t just set up interactive kiosks for our Customers to deal with when they come in looking for the solution to a […]
Managing Performance Appraisals
When it comes to performance appraisals, are you processing paper like a zombie, giving employees bare bones feedback, based on your subjective memory? James Pattison, one of Canada’s most successful business entrepreneurs and philanthropists, used to subscribe to the theory of firing the lowest car sales person monthly from his automotive dealerships. Motivation was unspoken; […]
How to Criticize…Gracefully
Bill talks to Cathy, one of his employees about something she could do better, e.g. her customer service skills…and leaves it at that. Cathy then thinks Bill’s dissatisfied with everything else she does. Sound familiar? Do you then backtrack and make the employee believe that this area of concern really isn’t that bad? What can […]
