Author: Wolf Gugler

  • Business Disaster Planning

    WG volunteered in the EM field for six years, learned how little businesses prepare for large scale business interruptions

    Three steps; preparedness, response and recovery

    • Define type of disaster. Of course, currently it’s H1N1 or
    • Earthquakes
    • Fires or Explosions
    • Hazardous substance releases
    • Extended power/utility outages
    • Floods, now tornadoes?
    • Mass casualty events
    1. Appoint an Emergency Coordinator (in WG’ LEPC experience, often H&S Rep)
    2. Evacuation of handicapped/disabled persons
    3. Data backups offsite and conducted automatically regularly
    4. Supplies and equipment, eg fire suppression, bottled water, batteries, flashlights
    5. Line up and arrange reciprocal supply arrangements with alternate suppliers so you don’t leave your customers high and dry
    6. Sign-in sheet to account for all on-site personnel ASAP
    7. Mass casualty events/logistics that follow
    8. Alternate location to carry on business
    9. Communication to staff, customers, and vendors re: situation updates. Appoint a PIO.
    10. EXERCISE various scenarios and critique, and exercise again
  • Where are all the good candidates?

    Scared, Non-Mobile or Strapped With the Wrong Skills…

    Everybody assumes that every job you post will result in an onslaught of candidates during a down economy. Additionally, you should be able to do talent upgrades in a bad economy, right?.  After all, you have people being laid-off in droves, why wouldn’t recruiting be easier?  That’s the case made at Workforce Recruiting .

    A reporter from a local newspaper also recently forwarded me a study from SHRM called the “hiring difficulty index.”  The running index was an ongoing survey designed to chart how hard it is to hire people at different points in time.  The index also suggested that it’s getting easier to hire people in a down economy.

    Both are good thoughts, but both are wrong on many levels.  Here’s why – stay with me on this one.

    Voluntary turnover goes down during recessions.
    It’s a fact that during recessions, fewer jobs are available. It doesn’t take a Harvard MBA to determine that means fewer companies will be actively stalking your talent, which means reduced voluntary churn across your employee base.

    The good news is that with unemployment levels in the low single digits for the past couple of years, lower turnover is going to feel like a vacation to a lot of talent pros.

    The bad news is that when the economy turns bad, a lot of the talent you need for open positions (the high performers with skills who are a direct match) becomes risk-adverse, meaning they won’t be interested in your opening.  After all, if the world around you is conducting layoffs and you feel like you are relatively secure where you are, why on earth would you look to change jobs in a recession?  All that will do, in the minds of the best candidates, is expose them to a situation where they don’t have all the information and might get laid off three months into the new job.

    The additional bad news is that a lot of the talent needs some retraining.
    Since they need some skill tweaks, many are facing a step backwards from a pay perspective, often times with the lower-paying job requiring them to do a physical move.  Lower pay + retraining + a physical move = candidates without jobs opting to ride it out rather than accept your offerMore details on this trend here

    Translation – It’s not as easy as it looks.  I’m safe where I’m at, so I’m not going to put myself on the market right now.

    Result – While there are many candidates in the marketplace, the ones you really need – the high performers with skills and experience that are a direct fit for what you need – are hunkered down inside their companies and won’t consider a move until the economy improves and the layoffs stop.  The ones who are close won’t move and won’t consider a job at this point with lower pay and a move.

    Recruiting’s not easier in a down economy, because the candidates you really need for your openings aren’t interested in moving.  They’re hunkered down inside their current company, and they’re not coming out of hibernation until the recession is over.  Retraining of employees is great, but that won’t appease the hiring manager you have to deal with who expects a direct match to their needs.

    For that hiring manager, retraining or accepting a candidate who’s a 60% match, but available immediately, isn’t something they’re often interested in.  Unfortunately, that means your time to fill is going to be higher than you would expect in a time of high unemployment, and it also means the average time required to find a job for some very credible candidates is going to be higher than it needs to be.

    Recessions stink.  Who would have thought it’s harder to recruit now than in the boom times?

  • What you can do to grow your business during a downturn.

    Treat your “A” players like they’re “A” players.
    Make sure they’re aware you value and appreciate their efforts. Ask them for feedback on how their perceptions of your company’s business and general marketplace. Take their input seriously. Keep them happy and disinterested in looking at alternative employment

    Consider upgrading your staff
    Can you make it through the tough times with just “average” players on your bench? Our experience dictates that tough economic times usually results in our business mix transitioning to a greater number of confidential replacement searches. The sad but true part is that through no fault of their own, a larger number of top-level performers may be available.  Tough times call for tough measures.

    Challenge your employees
    If you haven’t already, consider using cross-functional training. During tough times, promotional opportunities aren’t always available, but an assignment that demonstrates to an employee that you’re still committed to growing them often leads to loyalty during these periods.

    Hold regular employee business update meetings
    You don’t necessarily have to share your bottom line results, but keeping employees aware and abreast of the current company’s state will lead to less rumour-mongering and water cooler speculation as to how the company is handling a slowdown. It’s also a perfect opportunity to solicit their thoughts as to what retrenching measures, quality improvements or customer experience enhancements you may consider to differentiate your company from your competitors and keep the doors open.

    Practice, don’t just preach an open-door policy
    If employees are aware they can turn to you without fear of reprisal, they’re more likely to remain loyal to you.

    Upgrade your employee hiring process
    Improve your screening and reference checking processes. Ensure you have a good position profile thought through and written prior to interviewing prospective candidates. In my experience, many employers take the “ready-fire-aim” approach to hiring because it’s intrusive on their day to day functions and responsibilities. Taking the time to make an effective hire will avoid disastrous results down the road.

    For example, consider giving your finalist candidate(s) an assignment to measure their understanding of your business needs. It will help you avoid the halo effect during interviews (that is the person whose personality and joviality has you forget about asking the serious questions you need answers to).

    Be thorough in your reference checking (or call us to take care of this for you). Obtain their permission to check references and when doing so, ask the tough questions. You may be surprised as to what a referee will share when asked a direct question about performance, motivation, attendance or personal issues affecting their work.

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