On September 11, 2001, this transplanted Torontonian was sitting in the living room of his McLoud, Oklahoma home, planning last minute details his trip back to Toronto later that day to attend the Hardlines Marketing conference. Instead, I watched the terrible events of the day unfold. After living in what we always consider to be […]
Archive | Management Tools
Staffing up, or Re-Hiring; is it time yet?
Having weathered the downturns of the 80’s 90’s and beyond, we’ve had the opportunity to note some interesting hiring trends during that time. This year is no different than other years following a downturn; it seems our phone is ringing more frequently with requests for proposals to add to a company’s team. But , is […]
What’s happened to Customer Service?
Honest…I’m a naturally positive person. The glass to me is always half-full. That’s why I started to wonder if it was me lately. Can one guy have so many negative customer service experiences in such a short time period? Is business that good that Retailers and other consumer service providers aren’t worried about repeat business? […]
