Honest…I’m a naturally positive person. The glass to me is always half-full. That’s why I started to wonder if it was me lately. Can one guy have so many negative customer service experiences in such a short time period? Is business that good that Retailers and other consumer service providers aren’t worried about repeat business? […]
Archive | Management Tools
Retail Hiring Homework
Hiring store level staff can be just as perplexing as hiring a store manager. Many feel no matter how much homework, it’s still a gamble or calculated risk. In a recent online question, a few successful retailers known to us were good enough to offer a couple of suggestions: We have a simple skills test […]
Managing People
Don’t Forget Taking Personality Into Account In theory in a conventional chain-of-command organization, Those at the top set the vision and issue the directives. Those in the middle interpret those directives and ensure that they are understood and followed. Those at the bottom do the work. If everyone buys into this, things run great and […]
