Sometimes it’s better to learn what not to do—carrying the title of “Manager” doesn’t always mean you know how to manage people well. Just because one has a certificate that says you now know how to supervise people, doesn’t necessarily mean you actually can. How much do you figure you can learn and/or change in […]
Archive | Management Tools
The Hiring Dilemma
A recent Industry Canada survey, compiled with the assistance of industry experts predicts a severe staffing shortage in the under-35 category by 2006 for jobs that can’t be replaced by technology. Unfortunately, we can’t just set up interactive kiosks for our Customers to deal with when they come in looking for the solution to a […]
How to Criticize…Gracefully
Bill talks to Cathy, one of his employees about something she could do better, e.g. her customer service skills…and leaves it at that. Cathy then thinks Bill’s dissatisfied with everything else she does. Sound familiar? Do you then backtrack and make the employee believe that this area of concern really isn’t that bad? What can […]
