Having weathered the downturns of the 80’s 90’s and beyond, we’ve had the opportunity to note some interesting hiring trends during that time. This year is no different than other years following a downturn; it seems our phone is ringing more frequently with requests for proposals to add to a company’s team. But , is […]
Archive | Management Tools
What’s happened to Customer Service?
Honest…I’m a naturally positive person. The glass to me is always half-full. That’s why I started to wonder if it was me lately. Can one guy have so many negative customer service experiences in such a short time period? Is business that good that Retailers and other consumer service providers aren’t worried about repeat business? […]
Retail Hiring Homework
Hiring store level staff can be just as perplexing as hiring a store manager. Many feel no matter how much homework, it’s still a gamble or calculated risk. In a recent online question, a few successful retailers known to us were good enough to offer a couple of suggestions: We have a simple skills test […]
